• Designed, developed, and maintained automated tests using Playwright and TypeScript, achieving 90% test coverage and reducing production bugs by 30-80% across Android, iOS, and web platforms. • Executed manual and automated testing for frontend, backend, and system integrations, ensuring seamless functionality across multiple environments. • Collaborated with cross-functional teams using JIRA to track and resolve defects efficiently, leveraging Playwright automation to streamline issue detection and resolution. • Enhanced Agile workflows by integrating Playwright into the SDLC. • Conducted cross-browser and UI testing, identifying and logging issues related to HTML, CSS, and JavaScript, and working closely with developers to implement rapid fixes. • Reduced untested tickets by 90%, enhancing QA efficiency and coverage within project timelines. • Achieved a 70% decrease in user-reported bugs, contributing to a more stable and user-friendly product experience.

• Wrote well-structured, reusable, and readable programming code for efficient software design and system optimization. • Implemented Agile software development techniques to build technical products and documented progress in JIRA. • Ran application development and unit testing of code in Unity 3D with C# language while ensuring smooth functionality. • Debugged and troubleshoot complex issues in software and conducted QA tests to improve overall performance. • Managed and tracked source code modifications by utilizing Version control in SourceTree

• Developed efficient, reusable, and readable C# code in Unity 3D, increasing the tickets resolution by 20% and with less than 10% of reported bugs. • Applied Agile methodologies, documenting progress and managing tasks in JIRA to ensure timely project delivery. • Led application development and unit testing in Unity 3D using C#, ensuring smooth functionality and performance. • Debugged and resolved software issues, conducting QA tests to enhance overall performance. • Managed source code modifications and version control using SourceTree for efficient development tracking.

• Automated web app tests with Selenium and JAVA, reaching 80% coverage in six months through a prioritized approach. • Conducted Android/iOS manual testing with Appium and SQL data validation, exceeding performance benchmarks by 10%. • Refactored code and optimized SQL interactions, reducing manual testing by 20%. • Collaborated with developers on JIRA, using SQL for debugging and issue resolution. • Performed integration testing with SQL data validation, enhancing product stability pre-launch. • Managed code and SQL changes in GitHub, ensuring team collaboration and version control.

• Planned and executed JIRA test cases following ISTQB standards to meet system and customer requirements. • Conducted functional QA for Android/iOS, identifying bugs to ensure optimal app performance. • Improved software quality through web automation testing (HTML, CSS, SQL), reducing bug reports by 10%. • Performed data-driven API testing with Postman, maintaining software stability through issue resolution. • Conducted UX and database testing (HTML, CSS, SQL) to ensure functionality, usability, and security.

• Resolved Level 1/2 hardware, software, and network issues, documenting solutions in detail. • Diagnosed user issues through active listening and technical expertise, delivering effective resolutions. • Led and supported teams of up to 50 workers, ensuring effective collaboration and productivity. • Collaborated with departments on system improvements for seamless tech integration and user experience. • Researched emerging technologies to keep the team updated, sharing insights with stakeholders. • Provided clear, timely support to ensure high customer satisfaction and operational efficiency.