Kandji MDM: Oversee over 400 Apple devices, including app installations, parameter settings, profile configurations, and script executions. Google Workspace: Administer user accounts, licensing, group memberships, and automation processes. Okta: Handle user and group management, automate workflows, and integrate applications. SaaS Management: Maintain key software as a service (SaaS) platforms such as Slack, Asana, Zoom, Lucidchart, 1Password, Notion, Fellow, and CrowdStrike Endpoints. Technical Documentation: Create and maintain key business area (KBA) documents and ensure compliance with ISO 27001 standards. Automation: Develop automation scripts using Shell, REST API, and Zapier to streamline workflows. Onboarding & Offboarding: Coordinate the distribution of laptops, provision of welcome tools, execution of termination procedures, and follow-up actions. End-User Support: Resolve end-user issues through Jira Service Management, ensuring timely and effective ticket resolution.

Google Workspace: Manage licensing, user accounts, group memberships, SAML SSO, and Data Loss Prevention (DLP). SaaS: Oversee Asana, Freshservice, Slack, Workplace, Calendly, and SAP Hybris platforms. Projects: Lead CAPEX/OPEX management, vendor relations, stakeholder engagement, and negotiations for warehouse and store expansion. Automation: Develop scripts using Zapier, REST API, PowerShell, and Shell Script. Virtualization: Administer Citrix Xen Center/Servers and manage virtual machines. Windows Server: Manage AD, AD Connect, GPO, DHCP, DNS, WSUS, MDT, WDS, NPS, IIS, RADIUS, and Print Servers. Apple Devices: Oversee 200+ Apple devices. Networking: Maintain PepLink LoadBalancers, Dell switches, VLANs, LAN/WAN, VPNs, and Ruckus WLANs with Captive Portal, RADIUS, and LDAP. VoIP: Manage 3CX Softphone/Deskphone setups, IVR, and user accounts. Tech Docs: Develop and maintain KBA documents. IT Support: Provide bilingual support for Apple/Dell hardware and OS (Windows/Linux/macOS).

Networking Management: Manage Cisco and HP network infrastructure, internet links, and VLAN configurations. Server Management: Administer Windows and Linux servers in on-premises and cloud environments, including Microsoft Azure, Windows Server (2012/2016), Debian, and Ubuntu. VMWare vSphere: Oversee virtual machines using vCenter and ESXi. Windows Server Administration: Manage Active Directory (AD), GPO, DHCP, DNS, WSUS, IIS, RADIUS, Terminal Services, Office 365, SharePoint, and Print Server functionalities. Firewall Mgmt: Configure and manage Fortinet and Cisco Meraki firewalls, wireless networks, and VPN Site-to-Site connections. Antivirus: Administer Kaspersky endpoint security, patch deployment, and updates. Cabling Infrastructure: Manage rack setups, stacking, and cable identification. Backup Mgmt: Handle Backup Exec routines, library tape management, retention policies, and restoration processes. Tech Documentation: Create and maintain Key Business Area (KBA) documents.

Server Management (Virtual & Physical): Administer both virtual and physical servers using VMware vCenter and ESXi, and manage Active Directory (AD), DNS, DHCP, and Print Server functionalities. Networking Management (Routing & Switching): Oversee routing and switching configurations for Cisco, HP, and Ubiquiti networks. Enterprise Resource Planning (ERP) Support: Provide support for the TOTVS Datasul ERP system. Group Policy Object (GPO) Implementation: Implement GPOs on Windows Server 2012 and Windows 10 platforms. Backup Routine Management: Manage backup operations using Veeam Backup and Cloud Backup solutions, including setting retention policies and performing restorations. Hardware Maintenance and Support: Perform maintenance and support for desktops, laptops, and printers in collaboration with various vendors. Bilingual End-User Support: Provide support in both Portuguese and English to accommodate a diverse user base.

Provide field and remote support for end users facing daily technical issues, including internet access, Office365, Outlook, printers, scanners, and internal applications. Maintain desktops, laptops, printers, and scanners. Manage Active Directory user accounts. Migrate physical infrastructure. Perform upgrades on physical and virtual servers (GMUD). Troubleshoot networking issues. Troubleshoot Internet Information Services (IIS). Develop and troubleshoot basic SQL Server queries. Handle cabling tasks (rack, stacking, infrastructure).