Alex AlemanSystems Engineer│Web Developer
My expertise spans a range of technologies, including WordPress, PHP, MySQL, Angular, Vue.js, HTML, CSS, and JavaScript, enabling me to deliver high-quality web solutions and ensure robust quality assurance throughout the development lifecycle. I've also experience as a QA Analyst, with manual and automated testing. In my previous roles as a Verint Operation Analyst, Team Lead, and Business Analyst in the BPO/Contact Center industry, I honed my analytical and problem-solving skills, essential for a QA Analyst. I have a proven track record of executing detailed test plans, identifying bugs, and ensuring software meets client requirements. My experience has also equipped me with strong communication skills, allowing me to collaborate effectively with internal teams and external clients, providing clear insights and recommendations to enhance product quality.
Tech stack
JavaScript (8)
SQL (8)
MySQL (8)
Quality Assurance (QA) (7)
Manual QA (7)
SSRS Reports (7)
QA Automation (7)
Postman (7)
Business Intelligence (BI) (7)
Project Planning (6)
Data Analytics (6)
React (2)
Vue.js (2)
PHP (2)
AWS API Gateway (2)
CSS (2)
HTML (2)
TypeScript
Angular
Experience
Web DeveloperPointerpro
01/2022 - Currently

- Web Development: Expertise in HTML, CSS, JavaScript, and Vue.js for creating responsive and interactive web applications. - Front-end Technologies: Skilled in utilizing Python and React for front-end development. - DOM Manipulation: Proficient in enhancing the Document Object Model (DOM) through custom JavaScript functions. - Quality Assurance: Experienced in quality testing, bug tracking, and ensuring the robustness of new features. - Test Planning and Analysis: Strong skills in planning, executing, and analyzing test cases for optimal results. - Collaborative Problem-Solving: Effective in working within teams to solve complex technical challenges. - User Interface Optimization: Focused on improving user interfaces for better usability and performance.

MySQL
PHP
React
AWS API Gateway
HTML
JavaScript
Vue.js
CSS
SQL
QA AnalystTelus International
01/2016 - 12/2021

Skilled in both manual and automated testing methodologies, with expertise in QA form design and SSRS report generation: - Test Script Development: Proficient in creating both manual and automated test scripts. - QA Planning and Procedures: Experienced in planning and implementing comprehensive QA strategies. - QA Form Design: Capable of designing effective QA forms tailored to project needs. - SSRS Report Design: Skilled in designing and generating SSRS reports for data insights. - Data Validation and Deployment: Expertise in validating and deploying data across various platforms. - Data Analysis: Strong analytical skills for interpreting complex data and generating actionable insights.

MySQL
QA Automation
Manual QA
Quality Assurance (QA)
Business Intelligence (BI)
JavaScript
SQL
SSRS Reports
Postman
Scheduler & ReporterTelus International
01/2012 - 12/2016

Analyzing, and presenting crucial reports for informed decision-making: - Reporting and Data Analysis - Service Level Management - Forecasting and Scheduling - Strategic Planning

Data Analytics
Project Planning
Education
Computer Systems EngineerITCA-FEPADE SPECIALIZED ENGINEERING SCHOOL
01/2017 - 11/2022