Achievements: - Lead a team of contractors to complete the automation of a regression within my first months in the company - API Test Automation using Python’s Requests library / Postman - UI Test Automation using Selenium WebDriver / Python - Load/Performance/Stress Test Automation using Locust - Code Review of new scripts and automated test cases - Set up Jenkins pipelines and monitor its executions - Micro-service testing - Perform white-box testing of Go and Java applications - Perform black-box testing - Create test plans and strategy - Write, automate, execute and maintain tests cases and their data sets - Create, execute and maintain test scenarios, test cases and test data sets to be used in manual and automated testing in TestRail - Produce testing results reports for project owner and other stakeholders - Collaborate with software engineers and testers to improve the continuous delivery systems for on premise and cloud technologies and to influence test strategies

- Recording of live performances - Pre-production: Sound editing and tracks clean-up - Mixing - Music production - MIDI / Virtual Instruments DAWs & Other Software: - Avid Pro Tools - Ableton Live - Propellerhead Reason - Steinberg Nuendo - Cockos Reaper - Finale - Native Instruments Kontakt

Achievements: - Becoming the Lead of a project within my first month - Successfully implementing Behavior Driven Development with the rest of the team - Automating test cases for new features before they were developed and implemented - Prevent issues during grooming sessions - Build Testing Framework using Java / Cucumber / TestNG - UI Test Automation using Selenium / Appium / Java (with Back-End validation using Salesforce’s RESTful API) - Meet with stakeholders to analyze upcoming features - Implementation of Behavior Driven Development methodology (BDD) - Definition of domain specific Gherkin language - Research and implementation of new tools - New hire training - Code Review

- UI Test Automation using Selenium / Java - Report findings to the Team Leader

- In charge of the Repair and Replacement / RMA process for Nortel Legacy equipment in the CALA region - Single point of contact - Coordinating equipment delivery and pickup with local warehouses - Generating weekly activity reports - Assisting associates in inventory planning - Assist associates on how to draft contracts to meet expected SLAs - Following up on repair / replacements through the main warehouse - Supporting customers, associates, vendors and business partners during the export and import process of damaged and repaired equipment

- Testing new CRMs and tools - Improve current support procedures - Remoter server monitoring - Monitor and analyze alarms - Failure analysis and resolution - Troubleshoot reported issues - Remote support to onsite technicians and business partners - Ticketing - Contract validation - Product repair & replacement / RMA process - Ensure incident tickets are attended according to customer’s SLA, escalated as appropriate and closed with proper documentation

Sprint/Nextel Sales Support Desk Representative for US and Canada

Administrative Specialist