-Define and prioritize the product backlog in collaboration with stakeholders and development teams. -Develop and communicate the product vision to ensure team alignment and project success. -I have worked on front-end projects, supporting both design and user experience. -Closely collaborate with designers, developers, and other team members to ensure the delivery of high-quality products. -Make informed decisions based on data and customer feedback to continuously improve the product. -Manage stakeholder expectations and maintain effective communication to ensure a clear understanding of project progress and goals.

Interacted with business and technical stakeholders to gather, analyze, and document requirements and assign them to solutions. Drafted and created user stories, process diagrams, and other documentation to effectively convey requirements to the development team. Collaborated with business stakeholders, development team, and product owner to ensure provided solutions align with organizational requirements and objectives. ● Part of a fast-paced agile Scrum team: led story grooming sessions and participated in planning. Created training plans and trained trainer documentation for successful adoption of solutions.

Coordinated the purchasing process for all areas of Serena del Mar Hospital Center from pre-operational to opening phases. Generated purchase orders in the HIS system. ● Responsible for the supply process of medications, hospital supplies, stations, infrastructure, cleaning supplies, and management. ● Evaluated internal client needs for product delivery. Negotiated with strategic suppliers to establish partnerships that strengthen company services. ● Supervised supplier billing process from purchase order generation to product and service receipt control.

Managed customer loyalty projects, participated in their construction and implementation in an environmentally focused services company. ● Collected and analyzed information for an agile and easily accessible database that allowed Management timely access and cross-reference with other elements of the management information system. ● Coordinated and analyzed projects focused on resource optimization and revenue growth for the company. Collaborated with management areas to provide real and timely information to enhance maintenance strategies and acquire new customers. ● Achieved high levels of customer satisfaction in the company's Pareto, measurable through surveys, through experience strategies and innovative service development. ● Developed innovation projects for growth in new markets to generate added value. Communication strategies to ensure proper flow of information to internal and external clients.