- Lead 2 Production teams, focusing on improvement and innovation through SDLC. - Lead a third close to be released product with new UI/UX. - Adapt, update Customer service process to fulfill SLA. - Motivate, guide team to implement automation. - Built E2E, Integration Mock-up DB testing plan. - Successfully led team to do RCA analysis on customer tickets to reduce incoming issues. - Designed and applied strategy to fulfill 508 compliance in two products. - Part of a group to select, interview and decide new personnel for QA.

- Directed manual, automation QA tasks, planning and executing deadlines effectively. - Established a collaborative team environment, promoting innovative ideas and best practices. - Conducted comprehensive testing to ensure product quality prior to release. - Mentored junior QA engineers, providing guidance on testing methodologies and tool usage. - Successfully communicated, planned with peers across USA and INDIA to have a better scope and sprint/release planning.

- Conducted automated and manual testing using various frameworks and approaches. - Ensured software quality by identifying and reporting defects in new features and functionalities. - Collaborated with development teams to resolve issues and improve software performance. - Create different automation suits to shorten workload for DEV and QA team.

- Performed quality control efforts, meticulously identifying software problems and defects. - Conducted regression, E2E, integration, black box testing to ensure stability of software updates. - Developed and executed test plans and cases, enhancing testing coverage and efficiency. - Worked closely with developers to troubleshoot and resolve issues promptly. - Guided the team to improve English skills to communicate better and easier with peers in USA