Krishan Kumar TyagiIT Support
I am a technical support consultant in Adobe, Providing support related to SSO, License issues and deployment. A computer professional in a techno-educational capacity with a highly analytical and logical bent of mind, strong method orientation, and work ethics adequately in tune with emerging industry standards. A person with a high degree of self-confidence, a positive attitude, an inherent sense of benevolence, a strong will to succeed, a flair for challenges, capacity to sustain high pressures as demanded by the fast-growing and highly competitive world. Impressed yet! 😁
Tech stack
Adobe (10)
Adobe Creative Suite (10)
Marketing Automation (7)
Team Leadership (7)
Leadership (7)
Adobe Experience Manager (5)
System Administration (5)
Social Media (3)
Search Engine Optimization (SEO) (3)
Web Design (2)
Web Extensions (2)
Web Hosting & Domain Setup (2)
Web Crawlers (2)
Web Performance Optimization (WPO) (2)
Web Performance (2)
Web Development (2)
Web Scraping (2)
Product Management (1)
Social Network Integration (1)
Shopify (1)
Product Design (1)
Product Development (1)
Adobe AEM
Experience
IT SupportAdobe Systems India
07/2020 - Currently

Be part of a 24x7 Support Team in an enterprise environment Provide support to customers; ensuring case management, Service Level Targets, and C-SAT goals are met Ensure prompt and complete resolution of technical challenges and business issues Advocate customer's priorities internally within the team Taking care of escalations and Expert session requests from customers Resolve issues arising with the up and running of the adobe products Helping admins with the deployment of various Adobe products using deployment tools Setup Single sign-on and AD sync and help troubleshoot the issues related to it

Adobe Creative Suite
Adobe
Technical Support ConsultantAdobe
08/2020 - Currently

Be part of a 24x7 Support Team in the enterprise environment Provide support to customers; ensuring case management, Service Level Targets, and C-SAT goals are met Ensure prompt and complete resolution of technical challenges and business issues Advocate customer's priorities internally within the team Taking care of escalations and Expert session requests from customers Resolve issues arising with up and running of the adobe products Helping admins with the deployment of various Adobe products using deployment tools Setup Single sign-on and AD sync and help troubleshoot the issues related to it

Adobe
Adobe Creative Suite
Adobe Experience Manager
Digital Marketing SpecialistThe Digi Dudes
02/2019 - 08/2020

In charge of planning and managing marketing campaigns for various clients. Design and oversee all aspects of digital marketing department including marketing database, email, and display advertising campaigns. Develop and monitor campaign budgets & Plan and manage our social media platforms. Coordinate with advertising and media experts to improve marketing results. Identify the latest trends and technologies affecting the client's industry. Evaluate important metrics that affect website traffic, service quotas, and target audience. Oversee and manage all contests, giveaways, and other digital projects.

Search Engine Optimization (SEO)
Social Media
Web Hosting & Domain Setup
Web Performance Optimization (WPO)
Web Design
Web Crawlers
Web Development
Web Extensions
Web Performance
Web Scraping
Digital Marketing ExecutiveAimfulMedia
02/2018 - 01/2019

Worked as world support for the projects undertaken by Aimful Media. Handling day to day activities related to digital marketing, promotions, events, sales management, editing and creating a newsletter, Sales rep outreach, and wholesale and retail customer outreach. Providing support to the USA based team for dispatching orders.

Shopify
Search Engine Optimization (SEO)
Social Media
Social Network Integration
Product Management
Product Development
Product Design
ManagerICA Edu Skills
02/2012 - 02/2018

Worked in the capacity of a center manager and was tasked with delegating and coordinating tasks among workers Create and maintain Local area and digital marketing campaign Generate leads and drive sales with various marketing activities such as house visits, school seminars, and college presentation Hire and train staff for cold calling, counseling, and back-office management Maintain staff rosters, annual leave and sickness absences, and all other required records for the management of staff, systems, and operations at the Centre

Team Leadership
Leadership
Marketing Automation
SYSTEM ADMINISTRATORDATA COMPUTERS
06/2008 - 01/2013

Work incapacity of a system administrator and maintaining all hardware and various training equipment. Provide training to other staff members. Resolve various issues related to OS. software deployment and computer hardware. Maintain network setup and provide support. Provide technical support to clients for the issues related to the Tally accounting system Provide training to the staff of various orgnizations (working as a trainer)

System Administration
Education
Bachelor of Laws - LLBHemwati Nandan Bahuguna Garhwal University
02/2013 - 02/2016
B.COMEastern Institute for Integrated Learning in Management 183
02/2011 - 02/2014
SENIOR SECONDARY SBM INTER COLLEGE
02/2004 - 02/2005
Portfolio
Aimful books
January 2018 - December 2019